Deep and Steep Product Warranty
This Limited Warranty (“Warranty”) is provided by Deep and Steep LLC (“Company”) to the original purchaser (“Purchaser”) of product produced by the Company (“Product”). This Warranty covers manufacturing defects in the Product for a period of one (1) year from the date of purchase, subject to the terms and conditions outlined below. Products resold by Deep and Steep have a separate warranty, outlined on the product page and honored according to the original manufacturers recommendations.
Warranty Coverage:
Duration: This Warranty is valid for a period of one (1) year from the date of purchase by the original Purchaser.
Coverage: This Warranty covers manufacturing defects only, which are defined as defects resulting from faulty materials or workmanship during the manufacturing process of the Product.
Warranty Exclusions:
This Warranty does not cover the following:
Normal Wear and Tear: Damages or malfunctions due to normal wear and tear, including but not limited to scratches, scuffs, chips, cracks, or fading of the Product’s exterior.
Accidental or Intentional Damage: Any damage caused by accidents, misuse, abuse, neglect, unauthorized modifications, or alterations to the Product.
Loss or Theft: Loss, theft, or disappearance of the Product.
Failure to Follow Instructions: Damages resulting from failure to follow the Product’s user manual or instructions provided by the Company.
Warranty Claim Process:
If you believe your Product is covered by this Warranty due to a manufacturing defect, please follow these steps to initiate a warranty claim:
Contact the Company’s Customer Service department at support@deepandsteep.io to report the issue and obtain a Return Merchandise Authorization (RMA) number.
Package the Product securely to prevent further damage during shipping. Include a copy of your original proof of purchase and a detailed description of the defect.
Ship the Product, freight prepaid, to the address provided by Customer Service, along with the RMA number clearly marked on the package.
The Company will inspect the Product and determine if the defect is covered under this Warranty. If the defect is covered, the Company will, at its discretion, repair or replace the Product. In case of replacement, the Company will provide a product of equal or similar value.
The Company will cover the cost of return shipping for the repaired or replacement Product.
